Delivering Enterprise IT, Data, and Security Support

Kentro provided essential services to multiple programmatic areas within a Federal Civilian Agency that rely on the agency’s IT infrastructure. Kentro delivered expertise, technical knowledge, IT support personnel, and related resources to sustain lifecycle activities for software improvement and web interfaces, database management and data strategy, fraud, waste and abuse, product support, call center operations, analytical and statistical development, data visualization, software engineering and management, and systems administration and systems security.

Data Management | Kentro’s analytics team supports agency-wide offices with statistical modeling, trend analysis, and disability claim monitoring while overseeing the agency’s unified data exchange policies and strategies. Key accomplishments include delivering extract, transform, load (ETL) pipelines to automate tasks, creating dashboards to track progress, and implementing data models. Notable fixes addressed data inconsistencies in agency receipts, leading to integrated dashboards for age-based filtering and denials analysis. Additionally, cross-training sessions involving 65K+ users fostered a collaborative data culture, with the use of Informatica dashboards to gain insights into message penetration, schema evolution, and quality flags.

Process Streamlining | Kentro led the design and implementation of advanced data analytics, business processes, and reporting systems tailored for unique needs. Leveraging cutting-edge technologies such as WebFOCUS, Tableau, Amazon Web Services (AWS) S3, and Python, we validate billions of data points, achieving 99.9% compliance with legacy systems to accelerate claims processing and analytics. Our team tackles complex modernization tasks to deliver high-impact results for the agency’s 68K+ workforce, ensuring robust operational efficiency and data security across the organization. Kentro supported the fraud, waste and abuse area at the agency, by providing data scientists, data engineers and project support.

Fraud Reduction |The fraud initiatives that Kentro supported include implementing a call to the Treasury Account Verification Service (AVS) to detect and prevent fraudulent direct deposit changes and led a proof of concept to identify real-time direct deposit phone fraud, using AWS SageMaker and QuickSight.

Kentro achieved measurable success through robust Agile PMBoK and CMMI-aligned practices, delivering thousands of high-quality products annually. Key metrics include producing 100M+ secure SMS messages via API, supporting the agency with machine learning models predicting race and ethnicity with 88% accuracy, and generating 50+ million predictions that improved accuracy by 10–15 percentage points. Kentro streamlined database systems, enabling the agency to lead the government’s Invoice integration, and enhanced dashboards with Tableau for centralized information sharing. Software engineers automated workflows and modernized legacy systems, earning a management award in 2023.

Kentro’s initiatives achieved a 60% reduction in time-to-publication through an interchangeable workflow, enhancing productivity and user experience. Reporting efficiency improved significantly with advanced tools, while the XML editor reduced downtime and increased user acceptability by 30%. The modernization of the agency’s ACES system cut case processing time to just 40 seconds per case, enabling staff to manage higher volumes efficiently and preventing platform obsolescence. Over the life of the call order, Kentro has saved the agency 15%+ in costs compared to prior contracts.